Overview
Refunds can NOT be offered should you miss an activity. Rebooking is possible.
Activities refunds will only be offered by 24hr notice.
Refunds for group activities with more than 10 people will only be offered by 7 days notice.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Need help?
Contact us at {email} for questions related to refunds and returns.
